FAQ

Is the Artwork Original?

Yes all artwork is created by Artist Emma Jane Peers who owns all rights to the art.

Do you do offer commissions?

I do offer commissions - contact Emma for more information.

Pet portraits are available for commissions - please view the Pet Portrait  page for more information.

Do you offer Graphic Design Services?

Yes a full range of design services are available.  Please view my Design Portfolio and contact me to discuss your project.

How much is shipping?

Shipping is a flat rate of $6nzd or FREE over $60nzd for NZ, AU, UK and USA.

Shipping to all other countries will be calculated at checkout.

For originals and limited edition please contact me for a quote.

How long does shipping take?

All orders will be shipped within 2-5 days of the order being placed.  Please allow up to 3 weeks for your order to arrive.  

If you order more than 1 item they may be shipped separately.

For Pet Portraits please contact me to find out when my next available spot is.  Turnaround time is typically 3 weeks from agreed start date.

Packaging.

A4 Prints will come flat packed.

For sizes above A4 your print will come in a tube - (US your print will be packaged in a triangular/rectangular tube)

Do you accept returns?

Unused and unopened orders may be returned within 12 days for a refund. Once we receive the returned item(s) the charges will be credited to your original method of payment excluding shipping costs, which are non-refundable. Used, opened, and/or final sale items cannot be returned.  Please note the customer is considered responsible for any return shipping costs.

Pet portraits and commissions cannot be returned.  I will always work with you to ensure you are happy with the final product before it is sent to you.

Do you offer Wholesale?

Yes - please get in touch if you would be interested in being a stockist and I can send you out some information.

If you have any queries please email design@studiopeers.com